While the method described above does not solve the issue in question, this will:

• Go to the Banking menu, then choose the appropriate bank account. 
• Select the downloaded payment to cause it to drop down.
• On the action options in the drop down window, select Find Match.
• Choose the correct date range for when QB should look for transactions.

If  "Suggested Matches" is enabled, QB will attempt to add uncleared expense transactions that come up to the total of the single downloaded bank payment. You can always pick transactions manually.

Hope this helps, ConSol