I spent about 30 minutes in a support chat today, only to have them finally tell me I have to do a journal entry--obviously I know I can do that, but it's a horrible solution. I very clearly stated my issue at the beginning and then proceeded to waste so much time while the support rep, who obviously knew even less than I did, took me through the steps to change the setting, even though I told her I had already done this.

Why does QBO refuse to fix this issue?