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Iain Howe
Level 2

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I chatted with QBO support on Friday regarding the same issue. I'd followed the steps at https://quickbooks.intuit.com/learn-support/en-us/reverse-payments/handle-a-rejected-or-failed-bank-... to create a new invoice, post the returned payment to the original invoice then apply the replacement payment to the new invoice, but while it solved the A/R part of the equation, the "Needs Attention" message was still there even though the issue had been resolved.

According to Guy at QBO support, QBO's official solution is to delete the returned payment and delete the original invoice. I have not tried this yet, but off-hand, I am not sure if this will correct everything. I'm normally against deleting anything as a solution, but per Guy, that is QBO's solution to remove the "Needs Attention" message.

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