This is not the impression we want you to experience when using QuickBooks Desktop 2022 version, marjanm.

I appreciate the time and effort you've spent with one of our support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

If you are using QuickBooks Desktop Pro, the option to see the totals at the bottom is unavailable. If not, we can try opening another company file (if you have one) to check if you're having a problem with only one file and not the program itself. Let me show you how:

1. In your QuickBooks, go to the File menu at the top left.
2. Choose Close Company.
3. In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
4. Choose another company file with an invoice template and click on it.

Then, try creating a journal entry in QuickBooks again. If it works, it's possible there's a damaged component on the software. Let's try repairing QuickBooks. Before diving, ensure to create a backup of your company file first. This way, we can restore your data if you ever run into problems. Once done, restart your computer to close the programs that may affect the repair. When you're ready, here's how to repair the software:

1. Open the Windows Start menu, then select Control Panel.
2. Choose Programs and Features then Uninstall a Program.
3. Select QuickBooks from the list, then click Uninstall/Change.
4. Hit Continue or Next.
5. Select Repair, then click Next.
6. Once it's done, select Finish. Please know that you may have to restart your computer to complete the repair.
7. Update your QuickBooks to the latest release to get the latest security update.

We can also run the Rebuild Data tool to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article.

If the problem persists, I'd suggest contacting our Technical Support Team. I know you already contacted our support however, this is the best option we can have for them to further investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Please leave a comment below and I'll get back to you.