Thanks for getting back to us, @manager-cwspring.
Let's make sure your payroll is posted to the correct account. To start with, let's access your account using a private browser or an incognito window. This is to check if the behavior has something to do with the browser or your subscription. This browsing doesn’t store data and will help the page load without issues from temporary data.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
After that, check if you're still experiencing the same result with the payroll account. If it's working fine, you'll want to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.
If you encounter the same result, please contact our Customer Care Support so we can further investigate.
Here's how to reach out:
- Go to Help.
- Select Contact Us.
- Enter a brief description of the issue, then tap Continue.
- Click either Chat with us or Have us call you.
Feel free to also browse this link if you need help with other payroll-related tasks. It has topics with articles that'll guide you along: View all help for QuickBooks Online Payroll.
Please let me know how it goes after trying the above steps. I'm more than happy to help. Take care and have a great day ahead.
