We want this fixed as much as you do, Ride900.

I've checked our records and haven't seen any cases the same as yours. You'll want to follow the recommended steps shared at the top.

If it didn't make any difference, I suggest reaching out to our customer care support. This way, an agent can take a better look at your issue. You can follow JasroV's steps on how you can get in touch with us.

Feel free to take note of our support hours so you can immediately get hold of an agent.

The Community is available 24/7 to assist you. Don't hesitate to post if you have other concerns. Keep safe!