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Hello there, Simon_H.
Issues like missing customer names on invoices can be fixed by performing some basic browser troubleshooting like the previously mentioned above.
If you've done all the recommended steps shared by this thread, I suggest contacting our QuickBooks Care Team. This needs to be investigated thoroughly so they can come up with a permanent fix.
Here's how you can reach us:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
Check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.
You might want to read through this guide on how to customize invoices, estimates, and sales receipts: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.