This isn't the kind of experience we want you to leave with, @yamahatci.
I have some information about the purchase order's description. The two descriptions in the PO are for the item's description and the memo. Let's access your account via a private browser or an incognito window. This is to check if the odd behavior has something to do with the browser you're using or your subscription. This browsing doesn’t store data and will help the page load without issues from temporary data.
Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Then, go back to create a purchase order again and see if you're able to view the description. If the description is there, you'll want to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.
However, if you're still experiencing the same result, please contact our Customer Care Support so we can investigate further. Follow these steps to reach out:
- Go to Help.
- Select Contact Us.
- Enter a brief description of the issue, then tap Continue.
- Click either Chat or Callback.
By calling in, you'll get an email whenever an update is available.
I'm also adding these links below for future reference:
Let me know how it goes after trying the above steps as I want to ensure this is resolved for you. Take care and have a great day ahead.
