bexmg,

I can't say I have.  The usual process with that is that they'll share your screen to see what's happening, see that it really does happen, then try different things the same as you or I might.  Finally, they'll admit that they have to address it with "someone".  The process requires a fair amount of time, and, as far as I can see, does nothing but verify what we're all saying here. 

What's really ironic is that the users in this thread seem to want to use Save & Close, and, instead, Save & New keeps coming up.  I just found another thread where users want to be using Save & New, and Save & Close keeps coming up!!!  Explain that!