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I appreciate you joining in this thread, RonRLC. Let's get this working for you.
An outdated Adobe version can lead to a problem when previewing an invoice in QuickBooks Online. You may need to update the Adobe Reader. Here's how:
- Launch Adobe Reader or Acrobat.
- Choose Help, and then Check for Updates.
- Follow the steps in the Update window to download and install the latest updates.
If the problem continues after the update, let's repair your Adobe Reader. See the steps below.
- Close Acrobat/Reader and all open web browser windows.
- Select the Start button at the bottom left of your screen.
- Type Control Panel, then press Enter.
- Select Programs and Features.
- Select Acrobat or Adobe Reader, then click Uninstall/Change or Modify.
- In the Setup dialog box, select Next.
- Select Repair, then Next. Select Install.
- When the process is complete, select Finish.
- Restart your computer and log back into QuickBooks Online, then try to print.
Once done, go back to your invoice and preview the transaction.
Additionally, you can visit the following write-up: Sales and customers. This will provide you links on how to manage your company income as well as resources about other customer-related concerns.
If there's anything else you need, please let me know. I want to ensure everything is working for you. I'm here to provide further assistance. Have a great day!