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Amy B2
Level 1

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Scenario;

I receive an order; I create a sales order;

I then create the purchase order from the sales order window;

once items ship, I receive the items and create a bill.

I go back into the sales order; create an invoice, save, send and close the invoice.

I go back the customer and the items I just invoiced are showing as NOT invoiced and the items are still in inventory.

 

I was told to do by a QB rep in order to fix the problem is; go back and create another invoice for the items I just invoiced, and then delete the 2nd invoice.  When I do that, the items are no longer billable and come out of inventory. That 2nd step is very time consuming and easy to forget to do and is a waste of time.

 

I've spoke with a Quickbooks rep regarding this issue months ago but any updates that I've made, haven't fixed this problem.  Please advise if f anyone is still working on the problem.  And am I the only one who is having this problem?  Thank you

 

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