I can share some information that can help you remove the prompt, @scott4.
Since you're still having an error, I suggest reaching out to our Customer Support team. They can check your account in a secure environment, verify the error you're having and resolve it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
You can also get their phone number or chat link by going to this article: Contact Payments or Point of Sale Support.
I'm also adding this resource to know more about recording invoice payments: Record invoice payments in QuickBooks Online.
You can always get back to me if you have questions about removing this prompt or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.
