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scott4
Level 2

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Hi KlentB,

 

I had this issue and followed all of your instructions (from the "Handle a rejected or failed bank transfer payment" page). The customer has re-paid, and I have matched the transactions. The accounts all look like they've handled everything correctly. However, I'm disappointed to see that my invoices page still says "Needs attention" for this invoice.  I would have expected this to go away once the original payment, chargeback, and repayment were all matched and entered. If "Needs attention" still appears on my invoices page, is there something I did incorrectly? Thanks!

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