Issuing a partial credit card refund in QuickBooks Online (QBO) is easy peasy, @customs.
You can create a refund receipt to give a partial refund to your customer. Here's how:
- In your QBO account, click the + New button and select Refund receipt.
- Select the customer from the drop-down.
- Enter the details in the fields using the info from the original sale.
- In the Amount column, enter the amount you want to refund.
- Click Save and close.
On the other hand, credit card refunds can only go back to the original card used for the purchase. You may need to contact your customer to get this info.
I'm adding this article for more guidance: Refund a credit card payment for a paid invoice.
You might also want to review all the sales transactions made in QuickBooks. You can go to the Sales menu and select All Sales.
Please know that I'm just a reply away if you need further assistance refunding customer payments in QBO. Have a good one.
