We have been using QB for more than 20+ years.  I've been calling them for 3 weeks asking to help us with this issue that was caused by them;  all I get is that I need to find IT person to figure this out.

I can't believe that answers.  This license is not inexpensive, we pay thousands of dollars for customer service too and they can't figure this out or Customer service representatives aren't reporting this problem to QB.

QB needs to find a solution, we have hundreds of thousands names, item, etc and it will be impossible to figure this out.

They don't even know which ones are the characters that need to be removed/revised.

QB needs to release an update and eliminate this situation, there is a glitch and they need to take care of this immediately.

The instructions they give to have the problem resolved is for smaller companies with smaller data bases.  They shouldn't even have to create this problem in the first place.