Hi there, accounts501.
Thank you for coming back to the thread to add extra details about your concern. I also appreciate for following the steps shared above to fix the issue. With this, I'll be sharing additional details about the invoice template and route you to the right support team to further assist you in this matter.
QuickBooks Online gives you the tools to create attractive, professional-looking invoices to enhance the appearance and layout of sales forms. With this, the text from the bottom of your invoice is usually from Add footer text box. To verify and ensure that you're able to remove the text, I suggest making sure that you've checked the same invoice template when deleting the footer text from there. To do this, you'll have to go to the Custom form styles page and click each template to verify all information and make any changes if needed.
Here's how:
- Click the Gear icon.
- Choose Custom form styles.
- Choose the specific template and open it by clicking the Edit link.
- Go to the Content button.
- Click the bottom part and delete the information in the Add footer Text box.
- Click Done.
You can click this article to view further details on how customizing invoices works: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If the issue continues to occur after following the details above, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they'll be able to investigate the cause of the problem.
You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.
Lastly, please refer to this article to see how the Sales page gives you a status of sales transactions like open invoices, and paid invoices: View sales transactions.
Please let me know if you have any other concerns related to invoices or any other QuickBooks concerns. I'm here to help.
