I appreciate you joining and following up on this thread, nalong20.

If you already tried out all the steps provided by my peers above and still getting the same issue, I'd recommend reaching out to our QuickBooks Online Support so they can help you investigate this further.

All account-related concerns need to be directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

The following article is a good reference: Help Articles for QuickBooks Online. It contains more information on how to handle and manage your QuickBooks Online account.

If you have any other questions or concerns, feel free to post them here. The Community and I are always here to help. Thank you for your time and have a nice day!