Hello, Abarua79.
The thread is originally tagged under QuickBooks Online. However, I'd be glad to give details regarding the scaling on both programs.
Are you using QuickBooks Desktop? QuickBooks Desktop is currently designed for the default Windows DPI value (smaller - 100% (96 DPI)). There will be scaling issues on high-resolution systems, so you'll want to tweak your DPI settings.
It looks like the thread provided by IntuitCheyann is already deleted. You have the option to contact us so our agents will be able to check the details and updates before it was deleted. Use these steps to reach one of our agents:
- On QuickBooks Desktop, press the F1 key.
- Click the Contact Us link at the bottom.
- In the Ask a question box, enter something like "DPI resolution update last 2018."
- Click Continue.
- Select either Start a chat or Get a callback.
For now, you can follow the solutions provided by Rustler or BKThompson.
This article also has the steps and details on how you can change your DPI settings (QuickBooks and in Windows): Fix screen issues in QuickBooks Desktop.
If you're using QuickBooks Online Windows app, the scaling works exactly like the one in the browser.
Zooming in and out will change how the user interface would appear. The buttons will get smaller as you zoom out or if you're using a high-resolution monitor.
You can zoom in to make the buttons and user interface bigger as you work on QuickBooks Online.
Take note that we already discontinued the app, so there will be issues since we don't release updates and hotfixes for it anymore.
Do you need to check your financial data through reports? You can check one of these articles to help you pull up an effective report:
If you have any other questions about QuickBooks' settings and processes, please let me know the details below. I'd be glad to help you out again.
