Hello there, @Linda1643. I've come to make sure that you'll get the right support in fixing your retained earnings issue. 

Have you tried performing the steps provided by my colleagues above? If so and you still experience the same thing, I highly recommend reaching out to our technical support team. They use specific tools to safely access your account to check the setup and verify the root cause of the issue. They can also guide you on what actions you can take.  

To learn more information about closing your books in QuickBooks Desktop (QBDT), feel free to open this link: Close your books in QuickBooks Desktop.

There are a number of help articles and even video tutorials available on our QuickBooks Help page that can help you with your QBDT tasks. Simply browse from there and click the categories you need. 

In case you have an additional concern about your retained earnings account, you can always post it here in the Community. I'm just a post away to help. Have a good one.