we deal with countless software and other data information vendors.  Literally there is no single company with as poor service as Intuit.  Literally I think the DMV or the post office offers better customer support.  They have ruined our payroll compatibility, messed up billing, screwed up direct deposit and there is literally no one to speak with. Ever. We are desperately looking for an alternative to Quickbooks desktop and payroll. Would love to hear any ideas.  Has anyone worked with NetEase?