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QuickBooks Team
QuickBooks Team

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This is not the impression we want you to experience when printing your checks in QuickBooks Desktop, gonecrazytoo.

 

Before we proceed, please know that not all printers are the same, some of the troubleshooting steps below require knowledge of your particular printer's setup. To guide you in performing the steps, I suggest reaching out to your IT person or the printer manufacturer's tech support. We can check the following before you start troubleshooting.

  • Make sure that your QuickBooks Desktop is updated to the latest release
  • Your computer is connected to the printer and that the printer software is installed.
  • If you've encountered specific error messages, visit our QuickBooks support site for the exact error. 

 

Then, let's check your printer if you can print outside QuickBooks:

  1. Select Start and browse to Notepad.
  2. Enter some text and choose File, then Print.
  3. Click the correct printer and hit Print.

 

If the print test didn't work, follow these steps:

  1. Turn off the printer, restart your computer, and then turn the printer back on.
  2. Make sure the printer paper is loaded correctly.
  3. Select the Windows Start button, browse to the Control Panel, and double-click Printers and Faxes.
  4. If the printer shows Offline, right-click the printer and choose Use Printer Online.
  5. Double-click the printer and if there are print jobs displayed in the queue, hit Printer, then Cancel All Documents.
  6. Close the window.
  7. Right-click the printer, pick Properties, and tap Print Test Page.

    Note: If the printer is a network printer and the test page does not print, network issues could be the cause.

 

If the same thing happens, please proceed to Step 4 in the Resolve printing issues article to troubleshoot the issue. Once done, print the check again. Also, I've added an article that will help you align checks when printing

 

If the issue persists, there may be damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software. 

 

Feel free to visit our Expenses and vendors page for more insights about managing your vendor transactions. 

 

You can always update us after performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

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