I would not use quick books if there were another often used option.  It's as if they take no pride in their work.  It's always having software problems.  I would expect this performance from free software.  QBO has not failed to disappoint for over 6 years.  I hope you, quickbooks realize what crappy service you provide and start actually trying to produce good software.  I am really frustrated with this latest glitch, being unable to set save and new as a default when accepting hundreds of payments.