Yes, you're the primary admin, TommyBoy369.
Have you made any changes to your QuickBooks Online Subscription in the past? Since you've noted above that you had this option before, and suddenly it's gone.
You should be able to create a custom field on invoices, sales receipts, refunds, and credit notes if you use QuickBooks Online Plus or Essentials. You may also generate a custom field for a purchase order using QuickBooks Online Plus. Let's check whether you have QBO Plus or Essentials subscription.
Here's how:
- Go to the Gear icon.
- Click Accounts and settings.
- Select Billing & Subscription.
- Below your Company ID, you should see your current subscription.
If you see a Simple Start subscription, you'll need to upgrade to Essentials or Plus to regain access to the custom field.
To learn more about the features and options available in QuickBooks Online version, I've included the following resource: QuickBooks Comparison Chart.
In addition, you can read through this article if you want to personalize your sales form templates in QuickBooks Online: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If there's anything else I can do for you, just add any details below. I'll be here to help you. Have a fantastic day!
