Hi there, longstreetelderlaw.

Let me help and provide some information about the unusual behavior you're experiencing when recording customer payments.

We’ve received reports from other users that the Receive Payment page loads with the Save and close button instead of Save and new. Our product engineers are working to resolve this issue with utmost urgency.

While waiting for the permanent solution, I recommend contacting our QuickBooks Online (QBO) Care Team. This way, you can sign up to the list of affected users. You’ll receive an email once there’s progress about the investigation.

Here’s how:

1. Press the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, scroll down to the Type something field to enter the issue.
3. Click the Get help from a human link and follow the on-screen steps to complete the process.
4. In How would you like to connect with us? section, pick the Chat option for real-time assistance or Callback to speak with an agent.
5. Provide this number to speed up the process: INV-62704.

I want to make sure you can perform any customer-related tasks including receiving payments smoothly. That’s why I’m adding some links below for additional resources. Since they’re grouped by topic, choose the one you wish to view to see the complete details.

• Invoices and payments
• Sales and customers

I appreciate your patience while this is being worked on. Reach out to me again if you have concerns about managing payments. I’m always ready to assist further.