QBO is a disgrace. This can be done in QB Desktop in 2 minutes but it can't be done in QBO. I "upgraded" to QBO thinking I would get more automation, not less. So, it seems that I paid thousands of dollars for new subscriptions and bookeeping support just to have "downgraded". The worst part of transitioning is that all of my inactive customers, vendors, and employees are now active -- and I that can't be inactived because the transition created millions of dollars in unbillable charges that prevent the inactivation. What a major disappointment!