Thanks for joining this thread, theotillotson.
This isn’t the kind of experience I want for you, especially when using the Invoice feature. Let me route you in the right direction on how to resolve the issue.
The previous investigation is already tagged as closed and resolved. Since you’re having issues with the automatic sending of invoices, I recommend contacting our QuickBooks Online (QBO) Care Team.
They have tools like screen-sharing that can help identify the cause of this unexpected behavior on your invoices. Also, our specialists will guide you through the process on how to apply the permanent solution.
In case, there are customers experiencing the same issue, they can create a ticket for further investigation. Let me share the steps to connect with our support team.
- Click the Help icon at the top to open the QB Assistant window.
- Select the Assistant tab and scroll down to the Type something field to enter the issue.
- Press the Get help from a human link and follow the on-screen steps to complete the process.
- In How would you like to connect with us? section, pick the Chat option or Callback to speak with an agent.
You can bookmark the links below for future reference. These resources outline the steps on how to set up automatic payments for invoices and manage recurring transactions.
Feel free to add a comment below if you have other invoice-related concerns. I’ll jump right back in to answer them for you. Have a good one.
