Thanks for adding more information about your concern, LWAY1.
I'm here to help make sure you'll no longer see the Needs attention alert on your Dashboard.
Since the invoices have to capture the original and real payments, I recommend contacting our QuickBooks Online (QBO) Care Team. They can perform a thorough investigation on why you’re still seeing the alert on the Dashboard. From there, our specialists will guide you on how to handle the issue and apply the permanent fix.
To reach them:
- Choose the Help icon at the top to open the QB Assistant window.
- In the Assistant tab, scroll down to the Type something field to enter the issue. For example, remove the Needs attention alert.
- Press the Get help from a human link and follow the on-screen steps to complete the process.
- In How would you like to connect with us? section, pick Chat for real-time assistance or Callback to speak with an agent.
We have collated resources to help customers easily handle payments-related concerns: QuickBooks Payments FAQ. These articles outline the complete steps on how to perform each task. Make sure to click on the topic to view the full details.
Keep in touch if you have additional questions about managing invoices and payments. I’ll get back to help and make sure you’re taken care of. Have a great rest of the day.
