Hi DEEDEE1961,
Let's try locating the payment on an incognito window. This is the best place to identify any browser-related issues. You may use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
You can also use a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
Feel free to pin these articles that have detailed information about Online Bill Pay:
Keep me posted if ever you have other concerns. Stay safe!
