Let me take care of your concern for today, kevynq
If you're trying to correct Sales Receipts and Invoices that are paid in full but says it's closed, then you'll just want to manually edit the transaction. Before doing so, you'll want to check with your accountant to make sure payments that were linked in the following transactions will not affect your balances.
- Find and open the transaction.
- In the Invoice or Sales Receipt window, simply change the customer to the correct one.
- Make the necessary changes and click Save and close.
I'm adding this article that tackles how to let customers pay their invoices online for future reference: Take and process payments in QuickBooks Online.
Also, for your future reference about QBO, you may check our Help articles: Help articles for QuickBooks Online.
If you mean something else, please let me know and I'd appreciate it if you can give us additional information about it. I wanna make sure this is taken care of. Have a nice day.
