Thanks for coming back with the results, chris@optionalth.

I can only imagine how this challenge affects you. All the above-mentioned steps should help you achieve your goal of deleting customer records. Since those didn't work for you, I'll direct you to the support that can help delete it.

Please do contact our QuickBooks Care team to review the possible causes of this issue and come up with a resolution. 

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.

I'm just a post away if you have other questions or concerns with payment processing. I'm always here to lend a hand. Thanks for posting and I wish you have a lovely day ahead.