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Buy nowHi katherinejoyceO,
I've tried this process several times and they don't merge, they just get renamed with a "-01" at the end. I start with (7) and end up with (7) with new names. You seem to know what you are talking about. is there anyway you can do a share screen or somebody from Tier 2 support? I'm almost in tears with frustration at this point. Ugh.