Hello, christina12.
I'd like to show you a bunch of ways to prevent your customer from receiving the automated invoice reminder.
Yes, this is available for QuickBooks Online Advanced version. You can create or edit a workflow template and exclude a certain customer from receiving a reminder. Here's how to do this:
- Click the Gear icon, then choose Manage Workflows.
- Hit the Create workflow button or click on Edit for an existing template (if you have it already).
- Press Create under the Overdue invoice memo box.
- Fill out the customers under the customer drop-down menu (exclude the one you don't want to send the reminders to).
- Once done, tap Save and Enable.
More details about the Workflows feature: Use workflows in QuickBooks Online Advanced to send reminders.
For the rest of the QuickBooks Online versions, the automated invoice reminders covers all customers. We're unable to exclude a specific customer unlike in the Advanced version.
If you need help managing your customers and sales, check out our articles. Other topics are found here as well: QuickBooks Online general help page.
In case you have other concerns or questions about invoice reminders in QBO, you can always get back to me by leaving a reply on this thread. I’ll be around ready to help you. Keep safe!
