Hi, chris@optionalth.
To delete all your customers in QuickBooks Online (QBO), all you need to do is to make them inactive. Please note that when you delete customers in QuickBooks, the transactions associated with them remain in your company data Reports. There are two ways on how to delete a customer.
Option 1:
- Go to the Sales menu at the left panel, then pick the Customers tab.
- Choose a customer, then on the Customer Details tab, click Edit.
- Select Make inactive at the button, then Yes to confirm the deletion.
Option 2:
- Go back to the Customers tab, then put a checkmark on the box beside the customer's name.
- Click the Batch actions drop-down, then choose to make inactive.
- Select Yes to confirm the deletion.
Once done, inactive customers won't show up again on any search. These instructions are also available from our guide on managing customers in QuickBooks Online.
if the issue persists, let's access your account using a private browser or an incognito browser. This way, we can isolate this concern for a possible browser-related. Here are the keyboard shortcuts that you can use:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If you were able to delete it, you can go back to your regular browser and clear its cache. Also, you can try other supported browsers to help narrow down the cause of this behavior.
There you have it! You may also check out this article for more information: How to add, delete, merge, and restore a customer.
Keep me posted in the comments down below if you have any other questions. I'll be happy to help.
