I do appreciate your effort in running some steps to isolate what causes the issue, oceanbeachesglass.

I'd recommend reaching out to our Phone Support team so we can check your screen in a more secure environment. This also allows our engineers to make an investigation with regard to your concern.

Also, feel free to pin these references as your guide in managing customer transactions:

• Record invoice payments

• Deposit payments into the Undeposited Funds account

• Customize invoices, estimates, and sales receipts

Keep me posted as to how it goes on your end. I want to ensure that this gets resolved. Keep safe!