Good afternoon, @HermanYoder.
Thanks for joining in on this thread. I hope your day is going well so far.
The best way to get this resolved, is by contacting our Customer Support Team. The reason why is they can use a screen share to review your account to see what the next steps would be for your business. Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Give a brief description and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy.
Keep us updated on how the phone call goes. I'm only a post away if you need me. Take care!
