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Hey there, wildlouisa.
The mark as unpaid option is unavailable in QuickBooks Online. You'll need to delete the payment linked to the invoice to remain the transaction open.
As an initial step, let's find and delete the deposit, here's how:
- Click Reports in the left panel and search for the Deposit Detail report.
- Filter the Dates to show all the payments or deposits.
- Find and click the deposit to open the transaction.
- Tap More at the bottom and hit Delete.
After that, go back to your invoice, open the transaction, and delete the payment from there. This will mark your invoice as unpaid.
I'm leaving you this write-up: Record invoice payments in QuickBooks Online. It contains information on how to record multiple and partial payments in QuickBooks Online.
I want to ensure you're able to get back to business, so please feel free to let me know how it goes. Cheering you and your business to continued success.