I know this hasn't been an easy process for you, jitu1049.

I understand that you've contacted our support team, but I would still recommend reaching out to them again. They're equipped with tools to further investigate the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how:

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Message button.
   

To learn more about memorizing reports, please see this article: Create, Access and Modify Memorized Reports.

Additionally, I've included these that'll help you in customizing and managing reports in QuickBooks Desktop.

• Customize Vendor Reports
• Customize Company and Financial Reports
• Customize Customer, Job, and Sales Reports

I'll be right here to continue helping if you have any other concerns or questions about managing reports, jitu1049. Have a good one.