Hello there, @cbsmith.
I appreciate you for taking the time to perform the steps provided by my colleague above and for sharing its result. One more step to try to fix your issue.
Although, if it didn't make any difference, I'd suggest reaching out to our customer care support. This way, an agent will help you uninstall/reinstall the program without any issues. Here's how:
- Go to Help inside QuickBooks.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter "Install/Uninstall errors" in the description field, then click Continue.
- Select either Message an Agent or Talk to a Specialist.
For your reference, here is an article that can further guide you on troubleshooting data damage within your file: Resolve data damage on your company file.
For more details on using and customizing templates check out this article: Use and customize form templates.
Please let me know how it goes for you. I'm always around to help whenever you needed me. Have a good day!
