I can share some information to help you get your customer payments, @DPARENT.

Usually, QuickBooks deposits customer payments into your bank account within 5 business days for new users. Payments before 3:00 PM (PST), should be in your bank account in 2 business days. If you process payments after 3:00 PM (PST), we'll start the deposit the following business day.

For more information about processing customer payments and how long it takes to post in your bank account, refer to this article: Find out when QuickBooks Payments deposits customer payments.

Since you've mentioned that these transactions are from July, I suggest reaching to our Payments Support team to help you trace this payment using their tools in a secure environment.

You can get their phone number or chat with them by going to this article: Contact Payments or Point of Sale Support. 

Then, add this transaction manually to recognize it as an income. Check out this article for detailed guidance:  Manually add transactions in QuickBooks Self-Employed. Or categorize this transaction right away if the bank is connected to your QBSE account from your Transactions page as Business Income.

Please let me know if you have any questions about your deposits in QuickBooks. Let me know in the Reply section below. Keep safe and enjoy the rest of the day!