Hello there, @Digboston.

I can see the importance of getting the resolution on this. Also, I appreciate you for getting back to us and trying the recommendation shared above. 

The investigation has been resolved already. With that, you should have the fix of the invoice status. Since you're still experiencing the issue, please give us a short call. We'll have to check your account in detail. This way, we can figure out why you're still having this problem.

Let's follow the steps below to contact them:

1. Go to Help at the upper-right corner.
2. Click Contact us.
3. Enter a short description of your concern. 
4. You can then choose how you want to start a conversation by choosing Chat, Callback, Call us.
   

You might want to review these resources for additional information about invoices in QuickBooks Online:

• Track the status of your invoices in the QuickBooks Online app. 
• See what’s new with estimates and invoices in QuickBooks Online.

Please let us know how the call goes. Also, you can comment below if you have other concerns related to QuickBooks. Take care and stay safe.