Hi there, @Marianne 521.

Glad to have you here in the Community. Allow me to help and share some insights about this memorized reports concern.

Sometimes memorized reports are ‘corrupted’ during the memorization process, but more likely than not they become corrupted when attempting to open them without the necessary formatting being available. This can also happen if the memorized report list is damaged.

Let's try some troubleshooting steps to get this working:

First, let's re-sort the Memorized Reports list:

1. Click Reports.
2. Select Memorized Reports then click Memorized Reports List.
3. Click the Memorized Reports and select Re-sort List.
4. Click OK.

If the issue persists, run the verify and rebuild data utility to repairs transactions and damage reports in your company file:

1. Click File.
2. Select Utilities.
3. Click Rebuild Data.
4. Click OK if you receive a warning message to backup your company file. .
5. Click OK when you get the message "Rebuild has completed."
6. Run Verify Data to check for remaining data damage.

For more details about these steps, please check out this article: Resolve data damage on your company file.

You can also refer to this article about creating, accessing, and modifying memorized reports for your reference: Create, access and modify memorized reports.

If the issue persists, I'd suggest giving our Customer Care Team a call. They have the necessary tools like screen-sharing to check on your transactions to better isolate this matter.

To reach them:

1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Desktop.
3. Select the issue or topic.
4. Click the Green Phone button to see the support number.

Let me know the results after doing the basic troubleshooting steps above. I'll be around if you need further assistance.  Have a great day!