Thanks for getting back to this thread and for posting updates, mayarath.
Have you already tried clearing cache, switching to a different browser, or using an incognito session? There are times that browser issues can cause some buttons to not show up when performing a task in QBO.
You can use these keyboard shortcuts to initiate an incognito session:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
Once done, go back to your account and try to add the user again. If you can see them in the drop-down list, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.
Just in case you can't still see them, I would recommend reaching out to our phone and chat support teams. They'll take a closer look at this and help you make sure that you can add the user as a recipient for Online Bill Pay email notifications. Here's how to reach out to them:
- Click the Help menu in the upper-right hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter.
- Select Get help from a human.
- Click Chat with us or Have us call you.
Feel free to check out these articles for additional guidance when using the Bill Pay feature:
Don't hesitate to ask more questions if you have other concerns. I'll be around to assist you again.
