Let's perform some troubleshooting steps to get this sorted out, Accounting4050-2020.
There may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software.
Once done, run the Profit and Loss report again. If the payment is showing in the undeposited fund's account and the payment has been successfully recorded, we can delete the duplicate payment. But first, let's create a back up of the company file just you ever run into problems, we can use your backup to restore your data. This will clear it out of the account. an on the report. Here's how:
- Open the Customer Center and locate the customer name.
- Right-click the duplicate payment and choose Edit Transaction.
- Click Delete at the top.
- Hit OK to confirm you want to delete the transaction.
- Now going back to the Customer's name, the duplicate payment will be gone.
If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
Visit our Help Articles page for more insights about managing your business in your software.
Feel free to update us after contacting our support or performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.
