Hey there, @stesha.
Thanks for reaching back out and adding some extra clarification for us.
Based on the details you gave and the issue is persisting, then I recommend contacting our Customer Support Team. They'll be able to use their advanced tools to help walk you through some more steps:
- Go to the Help icon.
- Click the Contact Us button.
- Give a brief description of the issue and hit Let's talk.
- Scroll down and choose to get a callback.
It's that easy.
Please inform me on how it goes. It's my priority that you're able to get back to running your business. Wishing you and your business continued success!
