I tell you why, because referring something is better than leaving a comment with no resolution. I can say that, none of the 3 agent actually read that article! They just want to say something, regardless of providing actual solution.  If they were actually experiencing the issue and see that article is just dog and pony show, that would be different story.

I called yesterday, 4 times. first 3 put me on hold over 20 minutes while investigating and disconnected!!! Last person, which I told this is not easy fix she needs contact engineering, this is an ongoing issue and please don't ask me to try adding dummy expense, invoice, project etc. Anyway, I was told issue was escalated to engineering and "manager" will call me.

As good as product QB is, customer service and knowledge of people answering the phone has been huge issue for me since I started using it 4 years ago. On top of that now we have representatives here answering here "just to answer" unrelated solutions. Extremely frustrated and asked many people what is the replacement of QB.