Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
mdjd
Level 2

Reply to message

Thank you for this update! I am contacting Customer Service via the chat function once I've logged in and will try to get on this email list to be updated about this issue-- it is taking a long time to reach them (am still in the virtual line still after 20 mins so far).

 

I have had customers report this issue (as recently as last week-- see attached screenshot) of not being able to download or view the PDF of their invoice even if paid--  and that's a really important function that we use in Quickbooks so that they can have the receipt, so I am glad to hear it's being actively worked on. Will updates to the fix be posted on this thread as well?

 

Is the bug only affecting access via iOS mobile? Or is it also affecting ability for desktop browsers as well to access the invoice? This would helpful to know because my customers have tried clearing the cache. Are there specific browsers or desktop specifically that I can direct customers to use to access their invoice PDF in the meantime while the iOS mobile bug is being fixed?

 

Thank you for your help and updates on this.

Need to get in touch?

Contact us