Hey there, @Tammy111.
Thanks for reaching back out to the Community. This isn't the impression I want to leave you with. Let's point you in the right direction to get this resolved.
Since you're still having problems after trying the troubleshooting steps above, then I recommend contacting our Customer Support Team. They'll be able to use their advanced tools to help you out further. Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Give a brief description and hit Let's talk.
- Scroll down and select to get a callback.
Let me know how it goes. I want to make sure that you're taken care of today. I'm only a post away if you need me. Have a great day!
