I appreciate you for sharing the troubleshooting steps and workaround to isolate this issue, @mdjd.
I'm here to ensure you'll get the right support to get this issue sorted out. Let me direct you to our Support team that can securely look into your account. There, they can investigate why your clients are unable to view their past invoices and share additional steps to resolve this.
To reach out to them, you can follow these steps in your QuickBooks Online Self-Employed (QBSE) account.
- Go to the Assistant menu.
- Type in Talk to a human.
- Then select either Message an agent (if you preferred chat), Call an agent, or Get a callback option.
You can also utilize this article for more details and ensure to check their Support hours to know when agents are available: Contact QuickBooks Self-Employed Support.
Let me also add these links that you can read for future guidance. These consist of steps on how to efficiently account for your returns and filing your taxes:
You can always leave a reply to this thread if you have follow-up questions about invoices or anything related to QBSE. I'll be here to back you up. Stay safe!
