Thanks for updating us, 888jay.

To successfully exclude inactive accounts, I'd recommend contacting our Technical Support Team. They're equipped with tools that can help you with the process.

Here's how to connect with them:
 

1. Select the Help menu.
2. Click QuickBooks Desktop Help.
3. Hit Contact us. 
4. Enter Exclude inactive accounts from General Ledger, in the Tell us more about your question box.
5. Tap Search.
6. Choose either Call us or Message us.
   
   

I've got some articles for you to check out about Chart of Accounts and customizing a report:

• Understand QuickBooks Chart of Accounts
• Customize reports in QuickBooks Desktop
   

If you need further assistance excluding inactive accounts, please post a reply below. I'm just a post away to help you​​​​​​​