Hi there, @LHOA1.
Thanks for getting back to us.
I've replicated the steps that you've made in the General Ledger report. After filtering the Advance filter by In use, I've found out that the report will still show all of the accounts, including the inactive ones.
In your case, the report doesn't include all of the inactive banks. There might be a minor data issue in your file that's causing this behavior.
To clear this out, let's run some basic troubleshooting steps. Before we start, update QuickBooks Desktop (QBDT) to its latest release. This will help you refresh your data and fix some file issues. Here's how:
- Go to the Help menu and select Update QuickBooks Desktop.
- From the Update Now tab, click Get Updates to start the download.
- Once the download finishes, restart QuickBooks.
- When prompted, accept the option to install the new release.
If it doesn't fix the report, run the Verify and Rebuild Data tools. This way, we can identify the cause of the issue and fix it using the Rebuild Data tool.
If the issue persists, run the repair tool for QBDT for Windows.
You can also check out this article for further guidance in customizing reports in QBDT: How to customize reports in QuickBooks Desktop.
Let me know if you need further assistance in handling your reports. I'll be here to help. Enjoy the day.
